This article covers details about the Salesforce Marketing Cloud Single Sign-On (SSO) certificate update process. All Marketing Cloud administrators have received communication for updating their Single Sign-On certificate if their Marketing Cloud Cloud account is still using an expired Single Sign-On (SSO) certificate.
Failure to take immediate action before Febuary 5th, 2025 will result in breaking your Marketing Cloud account, preventing your users from being able to log in to their account using SSO.
What is happening?
As of 2025, the only type of certificate that Marketing Cloud Engagement SSO supports is a Self-Signed Certificate. If you cannot upload a Self-Signed certificate, you will want to either:
What do you need to do?
How can you update your certificate?
Administrators need to follow the steps below to update their SSO certificate. Log in as Marketing Cloud administrator to the top level Marketing Cloud account (not at the child BU level) and follow the steps below:
Where can you get additional information?
More information regarding the procedure to update the SSO certificate is available in the Update Your Marketing Cloud SSO Certificate document.
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