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Getting Error in Omniscripts for Guest Users : "You do not have Permission to Insert vlocity_ins__OmniScriptInstance__c"

게시 일자: Mar 26, 2025
상세 설명

While going from one step to another in an Omniscript placed on a Community site, Guest user/Community user might encounter the following error: "You do not have Permission to Insert vlocity_ins__OmniScriptInstance__c."

Access Error.png

솔루션
  1. A Read-Only sharing rule should be created for Saved Omniscript object for Guest User/Community user.
  2. Object level permissions should be given to the Guest User/Community User Profile for Saved Omniscript object, which will include Read and Create, along with Field Level Security.

Note:

There is a parity between custom/standard omnistudio. In standard OS, saved session is not supported for Guest User.

Knowledge 기사 번호

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Salesforce Help | Article