Loading

Content Builder and Other Marketing Cloud Applications Do Not Load

게시 일자: Oct 13, 2022
상세 설명
When a user accesses Content Builder, the page will provide the error "Something went wrong! Please try again later error." Additionally, if the user accesses Automation Studio, they will receive a "401 Not Authenticated" error.

In order to confirm, the user could navigate to Journey Builder check for an error which mentions - "We can't authenticate your request ... To Use Journey Builder, enable third-party cookies in your browser."

솔루션

This is typically caused by either your Browser or an Extension blocking Third Party Cookies. To test this, try enabling third party cookies.

If allowing Third Party Cookies in your browser/extension does not resolve the issue, proceed to the following potential causes related to the browser/network being used:

1) Update the current browser to the newest version
2) Try using a different browser
3) Clear cache and cookies in your browser
4) Try using a different network 
5) Use a different device
6) Work with your networking team to determine what may be blocking the connection

Related Articles:
Troubleshoot issues in Google Chrome

Troubleshoot issues with Mozilla Firefox

Troubleshoot issues with Safari

Knowledge 기사 번호

000392441

 
로드 중
Salesforce Help | Article