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How to Request Technical Support for Salesforce Labs Apps for CPQ

Publish Date: Apr 30, 2025
Description

Salesforce Labs, a third-party vendor, provides these packages for Salesforce CPQ:

As these products are developed through the Salesforce Labs Program, it is not included in the Salesforce Success Plan entitlement and is not eligible for technical support by Salesforce. 

Resolution
Salesforce Labs products allow Salesforce engineers, professional services staff, and other community members to install apps they've published to the AppExchange. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions.

Salesforce Labs apps are free to use, but are not official Salesforce products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app, please consult the Salesforce message boards - Salesforce Support is not available for these applications.

Questions? Please visit https://success.salesforce.com/answers.

If you need assistance with the Salesforce For Slack App, we ask that you please follow this article on how to log a technical support request with Salesforce Support via Salesforce Help. 
Knowledge Article Number

000392466

 
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Salesforce Help | Article