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Capture CCP Logs for Debugging Salesforce Voice

Дата публикации: Apr 9, 2026
Описание

When you encounter error messages via Error toasts/ banners on the UI while working with Salesforce Voice (formerly Service Cloud Voice), the Agent debug information file can help identify underlying issues which contain the error and relevant information logged.   Error messages may be seen when making an inbound call, outbound call, or transferring the call, etc.

Решение

Steps : 

  • Log in to the Org 
  • Open the Console Application with Omni-Channel and voice.
  • On the Utility tab, pop up the Omni-Channel widget 
  • Under the Phone Tab,  Click the Gear Icon (settings)
  • Under Debugging section, Click the link titled "Download Agent Debug Information"
     

Attach this file to the case so that the Support engineer can review it. 

 

NOTE - This "Agent debug information" log file resets the underlying information if the page is refreshed. To ensure the error information is captured, Please avoid refreshing the Omni-Channel page before downloading this information. 

Номер статьи базы знаний

000392578

 
Загрузка
Salesforce Help | Article