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Capture Marketing Cloud RMM replies in a Data Extension

게시 일자: Oct 14, 2024
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The following steps can be followed to capture RMM replies into a data extension:
솔루션

1) Create a data extension with fields to capture the data.

Example:
Data extension name: "Replies"
Fields: "SubscriberID", "Email", "reply", "JobID, "BatchID"


2) Create an email that contains AMPScript to insert the reply information into the Data Extension. Example script:

%%[
Set @subscriberID = _RMM_SubscriberID
Set @email = _RMM_RecipientEmailAddress
Set @reply = _replycontent
Set @jobid = _RMM_JobID
Set @batchid = _RMM_BatchID
InsertDE ('Replies', 'SubscriberID', @subscriberID, 'Email', @email, 'reply', @reply, 'JobID', @jobid, 'BatchID', @batchid)
]%%

3) Create a Triggered Send that uses the email created in Step 2.

4) Create a Sender Profile to use with the Triggered Send created in Step 3 that uses custom RMM settings and choose the newly created Triggered Send as the "Forward using triggered send" option.

Additional RMM personalization string can be found here.

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