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The ‘Service Cloud User’ License Has Been Disabled

Publiceringsdatum: Aug 7, 2025
Beskrivning

The Salesforce user license, “Service Cloud User” has been disabled because it isn’t supported with the latest technology. This change doesn’t affect current users accessing the system.

If the “Service Cloud User” license is assigned to any of your users, we recommend that you update the user’s license to the “Salesforce” user license.

Salesforce plans remove this license and fully retire it by the end of January 2022. If you currently don’t have enough “Salesforce” user licenses, contact your Account Executive to work through a plan.

If you have any questions, concerns, or issues, contact Salesforce Customer Support. 
 

    Lösning

    Determine Whether Any Users Have the “Service Cloud User” License

    Using an SOQL Query

    SELECT Id, Name FROM User WHERE Profile.UserLicense.Name = 'Service Cloud User'
     

    Using a Custom Field for Reports

    1. Create a custom field on the User object.
      For more information on creating custom fields, see Create Custom Fields in Salesforce Help or the Create a Custom Field Unit in Trailhead.
    2. Select Formula as the data type and Text as return type.
    3. In the formula editor, enter Profile.UserLicense.Name and save the formula field, selecting the roles that need access.
    4. Use the formula field in a report.

     

    Edit a User’s License

    In Salesforce Classic

    1. Click Setup.
    2. Under 'Administer' click Manage Users | Users.
    3. Next to the User’s name, click Edit.
    4. From the 'User License' picklist, select Salesforce.
    5. Click Save.

    In Lightning Experience

    1. In Setup, in the Quick Find box, enter Users, then click Users.
    2. Next to the User’s name, click Edit.
    3. In the User License picklist, select Salesforce.
    4. Click Save.
    Knowledge-artikelnummer

    000392660

     
    Laddar
    Salesforce Help | Article