Salesforce Grant Login Access for Third-Party Support Not Available

To see third-party support under the Grant Account Login Access tab, perform the following:

Navigate to Setup > Security > Login Access Policies and check if the login access for the third-party support is selected for all users.

Note: You also have to assign the third-party license to yourself or to your users to make the third-party support appear under the "Grant Access To" section. Once done, you should be able to see and grant login access to the third-party support.


Assign third-party license to users

1. From Setup, enter Installed Packages in the Quick Find box, then select Installed Packages.
2. Click Manage Licenses next to the package.
3. Click Add Users.
4. Select the users.

• To select individual users, use the checkboxes. Selected users are listed in the Selected list. When the list includes all users to which you want to assign licenses, click Add.
• To select all users for the current view, click Add All Users then click OK.

Note: To assign licenses for a package, you must have access to the package and at least one available license.