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Smart Alert Catalog: Proactive Services for B2C Commerce

게시 일자: Apr 27, 2026
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Interested in our other Smart Alerts? Check out the catalogs for our other products:

⏮ Back to Proactive Services: Monitoring Overview

 

The Signature Success Plan comes with Proactive Services and Smart Alerts that will notify you in real-time when your custom Salesforce solution has inefficiencies, application performance degradations, or errors.

Here's a list of the current Smart Alerts available through Proactive Services, including their technical descriptions, business impacts, and the insights you will get from each one.


 

솔루션

Smart Alerts


Limits

  1. Daily Log Volume


Errors

  1. Error Rate: Anomaly Detection
  2. Error Rate: Increase in HTTP 400 errors
  3. Error Rate: Increase in HTTP 403 errors
  4. Error Rate: Increase in HTTP 5xx errors
  5. OCAPI: Error Rate Anomaly Detection
  6. Critical Integrated Service 1 Errors
  7. Critical Integrated Service 2 Errors
  8. Critical Integrated Service 3 Errors
  9. Critical Integrated Service 4 Errors
  10. Critical Integrated Service 5 Errors
  11. Critical Integrated Service 6 Errors
  12. Critical Integrated Service 7 Errors
  13. Critical Integrated Service 8 Errors
  14. Critical Integrated Service 9 Errors
  15. Critical Integrated Service 10 Errors
  16. Critical Integrated Service 11 Errors
  17. Critical Integrated Service 12 Errors

 

Performance

  1. Application Request Rate - Drop
  2. Average Application Response Time
  3. Order Failure Increase: Anomaly Detection
  4. Order Processing Delay: Anomaly Detection
  5. Order Rate Decrease: Anomaly Detection
  6. System Workload: Anomaly Detection
  7. Critical Integrated Service 1 Performance
  8. Critical Integrated Service 2 Performance
  9. Critical Integrated Service 3 Performance
  10. Critical Integrated Service 4 Performance
  11. Critical Integrated Service 5 Performance
  12. Critical Integrated Service 6 Performance
  13. Critical Integrated Service 7 Performance
  14. Critical Integrated Service 8 Performance
  15. Critical Integrated Service 9 Performance
  16. Critical Integrated Service 10 Performance
  17. Critical Integrated Service 11 Performance
  18. Critical Integrated Service 12 Performance
  19. Key Entry Point 1 Page Performance Time
  20. Key Entry Point 2 Page Performance Time
  21. Key Entry Point 3 Page Performance Time
  22. Key Entry Point 4 Page Performance Time
  23. Key Entry Point 5 Page Performance Time
  24. OCAPI: Critical Transaction 1 Average Response Time
  25. OCAPI: Critical Transaction 2 Average Response Time
  26. OCAPI: Critical Transaction 3 Average Response Time
  27. OCAPI: Critical Transaction 4 Average Response Time

 


Smart Alert Technical Descriptions, Business Impacts, and Insights Delivered

Note: Parenthesis within alert names means that it’s the number of individual smart alerts supported within the alert category
Ex: Critical Integrated Service (1-4) Performance means maximum 4 individual alerts for critical integrated services

 

CategoryNameTechnical DescriptionBusiness Impacts
LimitDaily Log Volume LimitSalesforce will monitor for LogCenter capacity limit reached.Exceeding the maximum daily message limit in LogCenter means that LogCenter will no longer index error messages until the following day. This could negatively impact the ability to investigate issues
ErrorError Rate: Anomaly DetectionSalesforce will monitor error rates and exceptions to identify deviations from the normal and expected range.An increase or change in error rates could be indicative of an implementation issue and cause a poor Customer experience on the site. Excessive writing to error logs can also result in limit issues and impede investigations.
ErrorError Rate: Increase in HTTP 400 errorsSalesforce will monitor for an increase in HTTP error code 400 - Bad RequestThe Http 400 errors are usually due to malformed request, which leads to certain requests not being processed succesfully, leading to degraded user experience.
ErrorError Rate: Increase in HTTP 403 errorsSalesforce will monitor for an increase in HTTP error code 403 - Forbidden ErrorThe 403 (Forbidden) status code indicates that the server understood the request but refuses to authorize it. If authentication credentials were provided in the request, the server considers them insufficient to grant access. The 403 response belongs to the 4xx range of HTTP responses: Client errors
ErrorError Rate: Increase in HTTP 5xx errorsSalesforce will monitor increase in HTTP error codes 500 - 505:
  • 500 (Internal Server Error)
  • 501 (Not Implemented)
  • 502 (Bad Gateway)
  • 503 (Service Unavailable)
  • 504 (Gateway Timeout server)
  • 505 (HTTP Version Not Supported)
This HTTP 5xx status codes indicates that the server is aware that it is on error or is incapable of performing the request leading to requests not being processed successfully, resulting to degraded user experience.
ErrorOCAPI: Error Rate Anomaly DetectionSalesforce will monitor OCAPI error rates and exceptions to identify deviations from the normal and expected range.Degradations in OCAPI requests can impact the Customer experience, especially on mobile or when the solution is part of an externally hosted application framework
Error

Critical Integrated Service (1-12) Errors

To ensure performance and availability of critical or revenue impacting third party services that might impact storefront experience, Salesforce monitors errors related to Third Party endpoint(s) calls.Storefront users may face incomplete or degraded user experiences when those user flows involve errors related to third-party services (Cybersource, Avalera, Adyen, Paypal, Vertex, etc).
PerformanceApplication Request Rate - DropSalesforce will monitor request and session rates and warn of a potential impact to platform availability.A drop in the application request rate implies that the site could also be loading slowly or potentially has become unavailable.
PerformanceAverage Application Response TimeSalesforce will monitor the application's aggregate average response time and identify periods when there are deviations from normal/expected response times.Storefront and Business Manager visitors may experience a degraded user experience, including slow page response times or difficulty placing orders.
PerformanceOrder Failure Increase: Anomaly DetectionSalesforce will monitor order fail count to identify deviations from normal order rate/behavior. An increase in Order Failure rate can be revenue impacting could be due to a disruption in order functionality or the unavailability of dependent services to successfully process the request. 
Performance

Order Processing Delay: Anomaly Detection

Salesforce will monitor order processing rates to identify if orders are stuck in the "Created" stage and not moved to the next stage.

Delays in order processing can occur for any number of reasons. If left unchecked, this can lead to a large queue of orders and increases the potential for lost orders.
PerformanceOrder Rate Decrease: Anomaly DetectionSalesforce will monitor order rates to identify negative deviations from normal order rates.Salesforce will monitor order rates to identify negative deviations from normal order rates.
PerformanceSystem Workload: Anomaly DetectionSalesforce will monitor for significant increase in usage or deviations from normal/expected system resource utilization patterns.High or sustained system workload usage can impact overall solution performance leading to degraded site visitor experiences. It can also impact site availability altogether.
PerformanceCritical Integrated Service (1-12) PerformanceTo ensure performance and availability of critical or revenue impacting third party services that might impact storefront experience, Salesforce monitors availability and increase in average response times of Third Party endpoint(s) calls.Storefront users may face incomplete or degraded user experiences when those user flows involve third-party services (Cybersource, Avalera, Adyen, Paypal, Vertex, etc).
PerformanceKey Entry Point (1-5) Page Response TimeSalesforce will monitor average response times of key application entry points/API to identify deviation from expected/normal behavior. Some key entry points include; search, home, product, cart, content etc.Storefront visitors may experience a degraded user experience including slow page response times or degraded site functionality.  
Performance

OCAPI: Critical Transaction (1-4) Average Response Time

Salesforce will monitor the aggregate average request response time of OCAPI requests to identify deviations from expected/normal response times. Degradations in OCAPI requests can impact end user experience, especially on mobile or when the solution is part of an externally hosted application framework.


 

Headless Alerts


Errors

  1. SCAPI: Increase in 5xx errors
  2. SLAS: Increase in HTTP 5xx errors 


Performance

  1. Managed Runtime Availability
  2. SCAPI: Latency Alert
  3. SLAS: Latency Alert

 

Headless Alert Technical Descriptions, Business Impacts, and Insights Delivered

 

CategoryNameTechnical DescriptionBusiness Impacts
ErrorSCAPI: Increase in 5xx errorsSalesforce will monitor increase in HTTP 5xx errors for the SCAPI Shopper, Data and Custom APIs, and identify any deviations from the normal error rates.An increase in 5xx error rate could be indicative of a server side issue and cause a poor customer experience on the storefront/application
Error

SLAS: Increase in HTTP 5xx errors

Salesforce will monitor increase in HTTP 5xx errors for the following SLAS API endpoints, and identify any deviations from the normal error rates.An increase in 5xx error rate could be indicative of a server side issue and cause a poor customer experience on the storefront/application.
PerformanceManaged Runtime AvailabilitySalesforce will monitor for impact to the Composable Storefront Origin availability.The Composable Storefront for B2C Commerce origin is the endpoint in Managed Runtime that will affect the availability of the Storefront(s). If the origin is unavailable, users won't be able to access the storefront.
PerformanceSCAPI: Latency AlertSalesforce will monitor the response times/latency of the SCAPI Shopper, Data and Custom APIs, and identify any deviations from the normal/expected response times/latency.Degradations in SCAPI requests can impact the Customer experience, especially when the solution is part of an externally hosted application framework
PerformanceSLAS: Latency AlertSalesforce will monitor the response times/latency of the SLAS APIs and identify any deviations from the normal/expected response times/latency.Degradations in SLAS API requests can impact the Customer experience, especially when the solution is part of an externally hosted application framework

 




Salesforce may change the Proactive Monitoring, Smart Alert Catalog from time to time in its sole discretion. SFDC will provide customers with advanced notice of any planned downtime.

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