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Einstein Activity Capture: Unable to sync event series from Outlook to Salesforce.

Date de publication: Oct 13, 2022
Description
Einstein Activity Capture users sync their records automatically depending on the configuration set by the Salesforce admin.
Note:  Recurring event sync is not available for Gmail.
Résolution
To ensure that all events sync to your Salesforce org including event series, please follow the steps below:

1. Click the gear icon then go to Setup.
2. On the quick find box, search for Einstein Activity Capture.
3. On the search results, click Settings under Einstein Activity Capture.
4. Go to Configuration tab.
5. Click Edit on the configuration you want to make changes to.
6.Go to Advanced Settings tab
7. Under Events section, check 'Sync event series' checkbox.
8. Save.
Numéro d’article de la base de connaissances

000393070

 
Chargement
Salesforce Help | Article