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Einstein Activity Capture: Unable to sync event series from Outlook to Salesforce.

게시 일자: Oct 13, 2022
상세 설명
Einstein Activity Capture users sync their records automatically depending on the configuration set by the Salesforce admin.
Note:  Recurring event sync is not available for Gmail.
솔루션
To ensure that all events sync to your Salesforce org including event series, please follow the steps below:

1. Click the gear icon then go to Setup.
2. On the quick find box, search for Einstein Activity Capture.
3. On the search results, click Settings under Einstein Activity Capture.
4. Go to Configuration tab.
5. Click Edit on the configuration you want to make changes to.
6.Go to Advanced Settings tab
7. Under Events section, check 'Sync event series' checkbox.
8. Save.
Knowledge 기사 번호

000393070

 
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Salesforce Help | Article