This is an expected behavior. Service Appointments with a Pinned Status (App Launcher > Field Service Settings > Scheduling > Select which statuses are considered as pinned, or unmovable, for scheduling) can be manually rescheduled. The pinned Status feature is designed to prevent rescheduling Service Appointments using scheduling actions (e.g. Book Appointment, Get Candidates).
On the Service Appointment record, if the "Pinned" field is set to true, then the scheduled start and scheduled end of that service appointment cannot be updated.
000393228

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.