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Password Never Expires Permission on Profiles Results in Old Password Reset UI

Publish Date: Oct 13, 2022
Description
When using the password never expires permission on a profile (either at a profile level or via permission set) the change password UI will default to an outdated version and will not contain the option to reset the users security question. The old user interface will look like the image below:

Resolution
To be redirected to the updated change password user interface the permission password never expires will need to be removed from the user profile. This will allow the user to change the security question as needed.

Notes:
  1. Password never expires can be set directly on the profile or via permission set.
  2. When removing password never expires permission from a profile a password reset will be forced. If integrations are associated with the profile when this happens password will need to be updated for all integrations.

See Also:
View and Edit Password Policies in Profiles
Knowledge Article Number

000393254

 
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Salesforce Help | Article