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Einstein Activity Capture: Why "Enabled Inbox for user" Appears in the Audit Log

Veröffentlichungsdatum: Jun 11, 2026
Beschreibung

Einstein Activity Capture (EAC) is a Salesforce feature that automatically captures emails and calendar events and logs them to related Salesforce records, without requiring users to manually log activity.
The EAC setting "Activity Sharing with Non-Einstein Activity Capture Users" allows users who do not have EAC enabled to view captured emails and events that have been shared with everyone.
When a non-EAC user views a captured activity that has been shared with everyone, Salesforce internally provisions a "read-only EAC user" for that Salesforce user. This is required due to the internal architecture of EAC.
Important: This provisioning action:

  • Does not fully enable EAC for the user
  • Does not consume an EAC or Inbox license
  • Does not allow the user to connect their own email accounts or capture their own email/calendar activity
  • Only allows the user to view captured activities shared with everyone

Because a "read-only EAC user" is provisioned, this creates the audit log entry: "Enabled Inbox for user: XYZ"

Lösung

Why Does the "Enabled Inbox for user: XYZ" Audit Message Appear?

The audit message "Enabled Inbox for user: XYZ" is generated for three distinct scenarios. The same audit message text is reused across all three cases, which can cause confusion for admins reviewing the audit trail.

Case 1: A User is Assigned to Inbox

An administrator has explicitly assigned the user to the Inbox feature. This is a full Inbox provisioning action and the user gains access to Inbox capabilities.

Case 2: A Full EAC User is Provisioned

An administrator has added the user to an EAC configuration (for example, by assigning them to an EAC configuration record). This enables the user to connect their own email account and have their emails and calendar events automatically captured in Salesforce.

Case 3: A Read-Only EAC User is Auto-Created (Most Common for Unexpected Entries)

The user viewed a captured email or calendar event that was shared with everyone. Salesforce automatically creates a "read-only EAC user" behind the scenes to satisfy the internal EAC architecture requirement. This action does not consume a license and does not enable full EAC for the user. This is the most common cause of unexpected "Enabled Inbox for user" audit entries that admins notice without having explicitly provisioned the user.
To stop this from occurring: If you do not want read-only EAC users to be auto-provisioned, disable the "Activity Sharing with Non-Einstein Activity Capture Users" setting in EAC configuration.

Nummer des Knowledge-Artikels

000393260

 
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Salesforce Help | Article