No Articles Found in Experience Cloud Site Workspaces Topics Article Management – Channel or Language Mismatch

Cause 1: Article Channel Not Configured Correctly

The KnowledgeArticleVersion  object stores article version details and includes three channel visibility fields that control where an article is accessible. These fields must be enabled for the article to appear in the correct community type:

• IsVisibleInCsp (Customer Channel) – Makes the article available in Customer Community sites.
• IsVisibleInPrm (Partner Channel) – Makes the article available in Partner Community sites.
• IsVisibleInPkb (Public Knowledge Base Channel) – Makes the article available in  Experience Cloud Sites or Salesforce Sites to Give Secure Access to Unauthenticated Users with the Guest User Profile

To fix: Open the Knowledge Article in OrgCS, edit the article, and enable the appropriate channel under the Article Channels section. Save and republish the article. Then return to the Site Workspaces Topics Article Management search and verify the article appears.

Cause 2: User Language Does Not Match Article Language

The Topics Article Management search only returns articles whose language matches the searching user's personal language setting in Salesforce. If a user's Salesforce language is set to English but the article is in Spanish, it does not appear in results.
To fix: Change language in Salesforce to match the language of the article being searched. Navigate to the user's profile settings, update the Language field to the expected article language, and retry the article search in the Site Workspaces.

See Also:

Error 'This feature is not currently enabled either for this record type or the given user type or org' in Community Article Management