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Unable to Access Your Account App

Publiseringsdato: Apr 22, 2026
Beskrivelse

The Your Account app allows you to manage products, licenses, contracts, invoices, and account support directly in your org. If you cannot access it, verify the Manage Billing permission is assigned.

There are times when Your Account is not visible from Setup or the App Launcher. Before submitting an activation request, verify that the user has the Manage Billing permission assigned either via Profile or Permission Set.

Available Editions:

Professional, Enterprise, Unlimited, and Developer

How to Access:

Navigate to Your Account through Setup or the App Launcher

Prerequisites:

Verify the Manage Billing permission is enabled on the user's Profile or Permission Set before submitting a support request.

Løsning

Your Account can be accessed through Setup or the App Launcher. If the correct permission is assigned and the app still does not appear, submit an activation request with Salesforce Support.

Method 1: Access from Setup

  1. Click Setup.
  2. Select Your Account.

Method 2: Access from App Launcher

  1. Open the App Launcher.
  2. Find and select Your Account.

Requesting Activation:

If the user has the correct permission assigned but Your Account is still not visible, please have a System Administrator submit an Activations request with Salesforce Support.

Important Note:

The ability to use the Your Account app is not available for Government Cloud customers. 

Knowledge-artikkelnummer

000393343

 
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Salesforce Help | Article