Unable to Access Your Account App

This article explains why the Your Account app may not be visible from Setup or the App Launcher, and how to resolve access issues.

Available Editions

Professional, Enterprise, Unlimited, and Developer

Why Your Account May Not Be Visible

There are times when Your Account is not visible from Setup or the App Launcher. Before submitting an activation request, verify that the user has the Manage Billing permission assigned either via Profile or Permission Set.

Method 1: Access from Setup

1. Click Setup.
2. Select Your Account.

Method 2: Access from App Launcher

1. Open the App Launcher.
2. Find and select Your Account.

Requesting Activation

If the user has the correct permission assigned but Your Account is still not visible, please have a System Administrator submit an Activations request with Salesforce Support.

Important Note

The ability to use the Your Account app is not available for Government Cloud customers.