Loading

Completion Time SCSMp Missing in Survey Invitations and Responses Related List

Дата публикации: Jun 24, 2024
Описание

Users may find that records listed the Survey Invitations and Responses Related List do not display data for the "Completion Time Stamp" or "Response Status" fields.



The Survey Invitations and Responses related list contains two different and separate types of object records:

 
  • Survey Invitation - Represents the invitation sent to a participant to complete the survey.
 
  • Survey Response - Represents information about a participant’s response to a survey, such as the status of the response, the participant’s location, and when the survey was completed.

Note: The SurveyResponse records are visible in Survey Invitation Survey Response related list, the API, reports, or in the Analyze Tab of Survey Builder as outlined in the View Survey Response Data documentation.

 

Completion Time Stamp and Response Status fields are contained on the Survey Response object.

If the Survey Invitations and Responses related list does not include Survey Response records and only Survey Invitation records, it would be expected for the completion time and response status fields or columns to not display or contain any data.
 
Решение

Survey Invitation records are automatically associated to the record from which the survey invitation was sent however, no such automation exists to associated Survey Response records to contacts, leads, or person accounts.

Survey response records must be associated to contact, leads or person accounts by creating a junction SurveySubject record.

It's not possible to create Survey Subject records via the user interface. SurveySubject records need to be created either programmatically via Apex or inserted via the API using a client tool such as Data Loader to associate survey response records to leads, contacts, or person accounts and add them to the record's Survey Invitations and Responses related list.

For sample code see Example Implementation to Associate SurveySubjects with SurveyInvitation and SurveyResponse.
 
Номер статьи базы знаний

000393436

 
Загрузка
Salesforce Help | Article