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Completion Time Stamp Missing in Survey Invitations and Responses Related List

Дата публикации: May 27, 2026
Описание

Users may find that records listed the Survey Invitations and Responses Related List do not display data for the "Completion Time Stamp" or "Response Status" fields.



The Survey Invitations and Responses related list contains two different and separate types of object records:

 
  • Survey Invitation - Represents the invitation sent to a participant to complete the survey.
 
  • Survey Response - Represents information about a participant’s response to a survey, such as the status of the response, the participant’s location, and when the survey was completed.

Note: The SurveyResponse records are visible in Survey Invitation Survey Response related list, the API, reports, or in the Analyze Tab of Survey Builder as outlined in the View Survey Response Data documentation.

 

Completion Time Stamp and Response Status fields are contained on the Survey Response object.

If the Survey Invitations and Responses related list does not include Survey Response records and only Survey Invitation records, it would be expected for the completion time and response status fields or columns to not display or contain any data.
 
Решение

## Why Completion Time Stamp and Response Status Are Missing


Survey Invitation records are automatically associated to the record from which the survey invitation was sent however, no such automation exists to associated Survey Response records to contacts, leads, or person accounts.
 

## How to Associate Survey Response Records to Contacts, Leads, or Person Accounts


Survey response records must be associated to contact, leads or person accounts by creating a junction SurveySubject record.

SurveySubject explanation:

A SurveySubject record is a junction object that links a SurveyResponse to a Contact, Lead, or Person Account. Because there is no automatic association, SurveySubject records must be created programmatically.


For sample code see Example Implementation to Associate SurveySubjects with SurveyInvitation and SurveyResponse.
 
Дополнительные ресурсы

For sample code see Example Implementation to Associate SurveySubjects with SurveyInvitation and SurveyResponse.

Номер статьи базы знаний

000393436

 
Загрузка
Salesforce Help | Article