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Populate the BCC field when the field is not on the Quick Action Email page layout

Udgivelsesdato: May 2, 2026
Beskrivelse

Auto BCC emails to your return address may suddenly stop working even when the feature is enabled in your Salesforce org. This behavior can occur in two distinct scenarios:

  1. Einstein Activity Capture (EAC) is connected to your Salesforce org (with or without Inbox).
  2. The Enable Email Drafts feature is active in your org's Support Settings.
Løsning

This behavior has two distinct causes. Review each scenario below and apply the resolution that matches your org configuration.

Scenario 1: Einstein Activity Capture (EAC) Is Connected

If you are connected to Einstein Activity Capture (EAC) with or without Inbox, all emails are sent from the connected account rather than directly through Salesforce. Because Salesforce does not have direct access to the connected account, the Auto BCC feature does not function in this scenario. This is expected behavior when EAC is enabled and is not a bug.

Scenario 2: Enable Email Drafts Is Active

If the Enable Email Drafts feature is enabled in your org, it prevents Auto BCC from functioning. To resolve this:

  1. Navigate to Setup.
  2. Search for and open Support Settings.
  3. Locate Enable Email Drafts and disable the feature.
  4. Save your changes.

After disabling Email Drafts, test the Auto BCC feature to confirm it resumes working.

See also:
Predefined values for an email quick action do not work
Create Predefined Field Values for Email Recipients in the Send Email Action
 

Vidensartikelnummer

000393572

 
Indlæser
Salesforce Help | Article