Marketing Cloud Personalization - Promoted Item Stats Shows "No Records": What to Check

1.Check the Web Template's Handlebars.

If the data-evg-item-id and data-evg-item-type attributes are not included, add them.

Example: Example for tracking a dismissal (Handlebars)

<div
  id="evg-email-capture-popup"
  data-evg-campaign-id="{{campaign}}"
  data-evg-experience-id="{{experience}}"
  data-evg-user-group="{{userGroup}}"
>
  <div
    class="evg-popup"
    style="background-image:url('{{imageUrl}}'); color: {{textColor.hex}}; font-family: {{font}}"
  >
    <div class="evg-close" data-evg-dismissal>
    </div>
  </div>
</div>

2.After adding the code above, fire the Campaign for the Web Campaign where the Web Template is configured.