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Marketing Cloud Personalization - Promoted Item Stats Shows "No Records": What to Check

Дата публикации: Sep 27, 2025
Описание

This article explains what to check when item information is not displayed (No records) in the Promoted Item Stats of a Web Campaign.

To display item information in the Promoted Item Stats of a Web Campaign, the data-evg-item-id and data-evg-item-type attributes must be included in the Web Template's Handlebars.

Reference: Campaign Stats Tracking

Note: To track promotions accurately, your campaign template must include the data-evg-item-id and data-evg-item-type attributes. The updated Einstein Decisions template includes these attributes by default. Cloning this template and applying it to your campaign enables promotion tracking by default.

 

 

 

Решение

1.Check the Web Template's Handlebars.

If the data-evg-item-id and data-evg-item-type attributes are not included, add them.

Example: Example for tracking a dismissal (Handlebars)

<div
  id="evg-email-capture-popup"
  data-evg-campaign-id="{{campaign}}"
  data-evg-experience-id="{{experience}}"
  data-evg-user-group="{{userGroup}}"
>
  <div
    class="evg-popup"
    style="background-image:url('{{imageUrl}}'); color: {{textColor.hex}}; font-family: {{font}}"
  >
    <div class="evg-close" data-evg-dismissal>
    </div>
  </div>
</div>

2.After adding the code above, fire the Campaign for the Web Campaign where the Web Template is configured.

Номер статьи базы знаний

000393663

 
Загрузка
Salesforce Help | Article