Loading

Error: "There was an error sending this Email" when sending via Marketing Cloud Connect

Publiceringsdatum: Jun 10, 2025
Beskrivning
When you try to send an email to a salesforce report or campaign from the Marketing Cloud, you may experience the following error:

"There was an error sending this Email."
Lösning
This happens if the marketing cloud user is not integrated with the CRM API user, follow the below steps:

1. In Marketing Cloud, hover over your name and select Setup.
2. Next select Users under Administration.
3. Click the name of the Marketing Cloud Account API user.
4. Click Integrate in the Salesforce.com Status field on the user general settings screen.
5. Enter the username for the CRM API user and click Save Settings. 

If successful, the Salesforce.com Status updates to Integrated.

Note: These steps need to be done for every Marketing Cloud Integrated user (those who want to send using Marketing Cloud Connect).

For more details: Connect Marketing Cloud API User in Marketing Cloud Connect  

 
Knowledge-artikelnummer

000393693

 
Laddar
Salesforce Help | Article