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[SFS] Error message while trying to schedule Service Appointments via Field Service Dispatcher Console

Fecha de publicación: Oct 24, 2024
Descripción
Users may notice below given an error message when trying to schedule service appointments via Field Service Dispatcher Console.

"Insert failed. field custom validation exception, cannot change status from null to scheduled".
Solución
This error could occur if Service Appointments' status configuration is not configured properly. A sample image with an incomplete status transition is given below. In order to avoid this error, please ensure all the required service appointments status configurations are configured under Field Service Admin > Service Appointment Lifecycle > Status Transitions 

Related documentation reference is given below.
Customize the Service Appointment Life Cycle
Configure Field Service Settings
 
 
Status Transition - incomplete.PNG
Número del artículo de conocimiento

000393711

 
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Salesforce Help | Article