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[SFS] Error message while trying to schedule Service Appointments via Field Service Dispatcher Console

Date de publication: Oct 24, 2024
Description
Users may notice below given an error message when trying to schedule service appointments via Field Service Dispatcher Console.

"Insert failed. field custom validation exception, cannot change status from null to scheduled".
Résolution
This error could occur if Service Appointments' status configuration is not configured properly. A sample image with an incomplete status transition is given below. In order to avoid this error, please ensure all the required service appointments status configurations are configured under Field Service Admin > Service Appointment Lifecycle > Status Transitions 

Related documentation reference is given below.
Customize the Service Appointment Life Cycle
Configure Field Service Settings
 
 
Status Transition - incomplete.PNG
Numéro d’article de la base de connaissances

000393711

 
Chargement
Salesforce Help | Article