Loading

Digital Engagement SMS Messaging Reference: Messaging Regulations by Country (Austria)

Дата публикации: Nov 25, 2024
Описание

Austria

Messaging considerations will differ by geography and carrier, and must be considered for where you are to use business messaging. The following are some highlights specific to this country.
Many carriers are filtering non-local numeric Sender IDs. No additional content restrictions other than the standard best practices denoted.

Considerations and Best Practices:  

  • Consent – Outbound messaging should only occur with prior opt-in consent from each message recipient (account owner) 
  • Keywords – Campaigns should support keywords HELP (support) and STOP (opt-out/unsubscribe) at low or no cost, and in recipients’ local language
  • Hours – Commercial SMS messages sent during a recipients’ daytime hours unless urgent
  • Registries – Should not be contacted if they are on the do-not-call or do-not-disturb registries
Salesforce recommends that customers familiarize themselves with the legislation of the target market to ensure compliance with all applicable laws.

The legal regulatory body governing telecommunication systems in this country may fall under Austrian Regulatory Authority for Broadcasting and Telecommunications(RTR) and EU General Data Protection Regulation. Failure to comply may result in actions taken by the governing body (for example, warnings, fines and account suspension).
232

International Dial-In Code
+43
 
Number Type
A2P Long Code
 

Major Carriers
3, A1, Orange, T-Mobile
 
Unicode
Majority of carrier networks support Unicode
 
Concatenated messages
Majority of carrier networks support concatenated messages
 
<<Return to Messaging Regulations by Country List




 
Lack of adherence can result in fines and/or blocked messaging that is outside the control of Salesforce.

Any data or reference (“data”) contained herein does not constitute or convey legal advice and should not be used as a substitute for obtaining legal advice from qualified counsel. Use of an access to this data does not create an attorney-client relationship.
Номер статьи базы знаний

000393739

 
Загрузка
Salesforce Help | Article