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Digital Engagement SMS Messaging Reference: Messaging Regulations by Country (Finland)

Publiseringsdato: Jul 24, 2023
Beskrivelse

Finland

Messaging considerations will differ by geography and carrier, and need to be considered for where you are to utilize business messaging.  Following are some highlights specific to this country.
Information is required before a number can be registered, which includes a clear description of the use case.  Carriers are filtering SMS content and will block content containing a web address (URL). If your SMS content carries a web address (URL), be sure to include that information as part of the use case definition for pre-approval. 

Considerations and Best Practices:  

  • Consent – Outbound messaging should only occur with prior opt-in consent from each message recipient (account owner) 
  • Keywords – Campaigns should support keywords HELP (support) and STOP (opt-out/unsubscribe) at low or no cost, and in recipients’ local language
  • Hours – Commercial SMS messages sent during a recipients’ daytime hours unless urgent
  • Registries – Should not be contacted if they are on the do-not-call or do-not-disturb registries
  • Content - Strictly prohibited adult-related, and ‘quick’ loan services

Ordering / Pre-Registration and Other Information:  

  • Pre-Registration – The following information is required before an order can be placed:  Area of business and a clear description of the use case of the SMS services
Salesforce recommends that customers familiarize themselves with the legislation of the target market to ensure compliance with all applicable laws.

The legal regulatory body governing telecommunication systems in this country may fall under the Information Society Code, EU General Data Protection Regulation and Finnish Telecommunications Regulatory Authority.  Failure to comply may result in actions taken by the governing body (e.g. warnings, fines and account suspension).
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International Dial-In Code
+358
 
Number Type
Mobile Numbers, A2P Long Codes (default option)
 

Major Carriers
DNA, Elisa, Telia
 
Unicode
Majority of carrier networks support Unicode
 
Concatenated messages
Majority of carrier networks support concatenated messages
 
<<Return to Messaging Regulations by Country List




 
Lack of adherence can result in fines and/or blocked messaging that is outside the control of Salesforce.

Any data or reference (“data”) contained herein does not constitute or convey legal advice and should not be used as a substitute for obtaining legal advice from qualified counsel.  Use of an access to this data does not create an attorney-client relationship.
Knowledge-artikkelnummer

000393741

 
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