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The standard object "Individual" does not support running a flow via quick action.

Publiseringsdato: Sep 24, 2026
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The Issue

Navigate to Setup > Object Manager, select the Individual object, then go to Buttons, Links, and Actions. Click New Action, and you'll notice that the Flow option is not available in the Action Type dropdown.

New Action dialog on the Individual object showing the Action Type dropdown without a Flow option

Løsning

This article answers the question: why can't I create a Flow-type quick action on the Individual object, and what should I do instead? This is an object-specific constraint in Salesforce, not a configuration error.

Why This Happens

Only certain action types are supported for the Individual object, such as Create a Record, Custom Visualforce, Update a Record, Lightning Component, Lightning Web Component, and Agent Quick Action. Flow is not one of them. For example, if you're a Person Accounts admin trying to add a quick action that launches an onboarding Flow directly from the underlying Individual record, you'll find the Flow option missing from the Action Type dropdown — this is expected, not a bug.

Workarounds

If you need to run a flow for the "Individual" object, consider these alternatives:

  1. Use a custom Lightning Component or Lightning Web Component to invoke the flow.
  2. Embed the flow on a Lightning page layout for the "Individual" object.
Knowledge-artikkelnummer

000393882

 
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Salesforce Help | Article