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Going To Previous Step In OmniScript Does Not Fire Intermediate Actions

Publiceringsdatum: Sep 17, 2024
Beskrivning
While going to a previous step in an OmniScript, the actions between the current and previous steps are not executed. It directly navigates to the prior step skipping all the actions in between.
Lösning
This is expected behaviour. The actions between two OmniScript Steps only run on proceeding from a Step to the next step but does not work the other way round. It will directly navigate to the previous step if we click the "Previous" button and skip all the actions in between them.
Knowledge-artikelnummer

000393894

 
Laddar
Salesforce Help | Article