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Salesforce File Transfer Uploads Intermittently Failing for All Agents with Chat

Publiceringsdatum: Jun 16, 2026
Beskrivning

Salesforce enforces a limit on the number of chat file upload requests are handled within a 24-hour window. This limit is 5,000 requests and is a hard limit that cannot be increased. After this limit is hit, agents will notice error messages when requesting a file transfer from a visitor. After the 24-hour period has concluded, the limit is reset and file transfers can resume again.

Lösning

There are no workarounds at this time. We should consider this limit while planning high-volume Chat operations.

Ytterligare resurser

Transfer Files During a Chat

Knowledge-artikelnummer

000393966

 
Laddar
Salesforce Help | Article