In Salesforce Lightning Experience, the Milestone Status and Milestone Status Icon fields do not appear in the Case Related List on parent entities such as Accounts or Contacts. This occurs because these fields require the user to have a minimum of Read access to both the Entitlement Process End Date and Stopped Since fields on the Case object. Additionally, displaying Milestone Status and Milestone Status Icon in the Lightning Experience Case related list is a known current limitation.
000394045

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.