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Requesting Access to Energy & Utilities and Required Licenses

Дата публикации: Apr 22, 2026
Описание

To enable Energy & Utilities (E&U) in your Salesforce org, the appropriate licenses must be provisioned. Common Energy & Utilities related licenses include:

  • Energy and Utilities – Sales and Service
  • Field Service Plus for E&U
  • Field Service Contractor Plus for E&U
  • E&U Intelligence
  • Contract Lifecycle Management for E&U
  • B2C Order Management for E&U
  • Enterprise Product Catalog
  • Digital Commerce Gateway
  • Customer Community Cloud for E&U
  • Customer Community Cloud+ for E&U

If you’re looking for trial access, managed packages, or Trailhead/Trailforce resources related to Energy & Utilities, ensure your org is properly licensed before proceeding.

Решение
  • For Customer Accounts:
    Salesforce Support is not able to add or modify managed package licenses. To request access to Energy & Utilities products or adjust licenses, contact your Account Executive or Sales Team. They will coordinate with the appropriate provisioning team to fulfill your request.
  • For Partner Accounts:
    Submit a request through Partner Support:
    1. Create a new support case.
    2. Select Product Topic: Partner Program Support.
    3. Choose License Requests (Trial, Developer, or Active Orgs).

    This will route your request to the appropriate Partner Support team for assistance.


Please review the following article for more information:
Partner Program Support Cases in Help & Training
 

Номер статьи базы знаний

000394202

 
Загрузка
Salesforce Help | Article