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Maximum Appointment in Time Slot Doesn't Work as Expected

Publiseringsdato: Sep 17, 2024
Beskrivelse
Requirement is to book more than one appointment for a single time slot. For that modify the 'Maximum Appointment' field value from 1 to 2 in a timeslot of the 'Operating Hours' object.

But the complete timeslots in the schedular flow are not showing for the entire day. Is it possible to modify the Operating Hours Timeslot to book more than one appointment for a single time slot.
Løsning
It is possible that, user has only 1 Operating Hours and user are using the same for Work Type, Service Type, Service Type Members.
The availability time interval is the intersection of operating hours of WT, ST, STM.

Also, the WT, ST do not consider concurrent time slots, only STM does (Check the OH component on the right side of the records) and hence the concurrent hours defined are not visible to the WT, ST.

In case of concurrent scheduling the WT/ST, STM should have separate operating hours assigned so that the concurrent slots from the STM intersects with the operating hours interval of WT, ST

For more info, please refer Set Up Operating Hours in Salesforce Scheduler
 
Knowledge-artikkelnummer

000394212

 
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Salesforce Help | Article