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PDF Download Button is disabled

Veröffentlichungsdatum: Sep 16, 2024
Beschreibung
While generating documents, the Download Word button is cliackable. However, Download PDF button is disabled. 
Lösung
Solution : PDFGenerationSource needs to be set to VlocityClientSide

Troubleshooting : 
1. Console Logs 
Check the console logs while the document generates. If there are no notable errors and if the flag checkPDF is visible, it indicates that the service is waiting for a response from the PDF Generation source.
On the above scenario : 
1. Go to Setup -> Custom Settings -> Contract Management Configuration Setup -> Manage
2. Click on PDFGenerationSource -> If the value is "Salesforce" change it to "VlocityClientSide" -> Save
3. Try generating the documents again. 

 
Nummer des Knowledge-Artikels

000394289

 
Laden
Salesforce Help | Article