Loading

PDF Download Button is disabled

Date de publication: Sep 16, 2024
Description
While generating documents, the Download Word button is cliackable. However, Download PDF button is disabled. 
Résolution
Solution : PDFGenerationSource needs to be set to VlocityClientSide

Troubleshooting : 
1. Console Logs 
Check the console logs while the document generates. If there are no notable errors and if the flag checkPDF is visible, it indicates that the service is waiting for a response from the PDF Generation source.
On the above scenario : 
1. Go to Setup -> Custom Settings -> Contract Management Configuration Setup -> Manage
2. Click on PDFGenerationSource -> If the value is "Salesforce" change it to "VlocityClientSide" -> Save
3. Try generating the documents again. 

 
Numéro d’article de la base de connaissances

000394289

 
Chargement
Salesforce Help | Article