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PDF Download Button is disabled

Publiceringsdatum: Sep 16, 2024
Beskrivning
While generating documents, the Download Word button is cliackable. However, Download PDF button is disabled. 
Lösning
Solution : PDFGenerationSource needs to be set to VlocityClientSide

Troubleshooting : 
1. Console Logs 
Check the console logs while the document generates. If there are no notable errors and if the flag checkPDF is visible, it indicates that the service is waiting for a response from the PDF Generation source.
On the above scenario : 
1. Go to Setup -> Custom Settings -> Contract Management Configuration Setup -> Manage
2. Click on PDFGenerationSource -> If the value is "Salesforce" change it to "VlocityClientSide" -> Save
3. Try generating the documents again. 

 
Knowledge-artikelnummer

000394289

 
Laddar
Salesforce Help | Article