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Marketing Cloud WhatsApp messages fail with the error MEDIA_NOT_REACHABLE

Fecha de publicación: Jan 17, 2023
Descripción
When using the image directly, the image is translated into 'HTTP,' resulting in failed sends with the above error. The SSL would be disabled, causing the issue and creating the image link as HTTP. 
 
Solución
To resolve this issue, enable SSL for the image subdomain and upload the image again with "HTTPS". For more details on how to configure SSL Certificates for Marketing Cloud endpoints, check out the Marketing Cloud SSL Certificates Overview.
Número del artículo de conocimiento

000394312

 
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Salesforce Help | Article