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Marketing Cloud WhatsApp messages fail with the error MEDIA_NOT_REACHABLE

Date de publication: Jan 17, 2023
Description
When using the image directly, the image is translated into 'HTTP,' resulting in failed sends with the above error. The SSL would be disabled, causing the issue and creating the image link as HTTP. 
 
Résolution
To resolve this issue, enable SSL for the image subdomain and upload the image again with "HTTPS". For more details on how to configure SSL Certificates for Marketing Cloud endpoints, check out the Marketing Cloud SSL Certificates Overview.
Numéro d’article de la base de connaissances

000394312

 
Chargement
Salesforce Help | Article