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Marketing Cloud WhatsApp messages fail with the error MEDIA_NOT_REACHABLE

Publiseringsdato: Jan 17, 2023
Beskrivelse
When using the image directly, the image is translated into 'HTTP,' resulting in failed sends with the above error. The SSL would be disabled, causing the issue and creating the image link as HTTP. 
 
Løsning
To resolve this issue, enable SSL for the image subdomain and upload the image again with "HTTPS". For more details on how to configure SSL Certificates for Marketing Cloud endpoints, check out the Marketing Cloud SSL Certificates Overview.
Knowledge-artikkelnummer

000394312

 
Laster
Salesforce Help | Article