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Set Org Wide Email Address in Email Action with Purpose

Udgivelsesdato: Nov 10, 2025
Beskrivelse

When an email has to be triggered from Omnniscript or Integration Procedure using email action, ‌the from address has to be set to a common email instead of defaulting it to user email address.

Løsning

Perform the following steps in this scenario:

STEP 1:

  1. Navigate to Setup in salesforce, in the Quick Find box, enter Organization-Wide Addresses and navigate to Organization-Wide Addresses under Email.
  2. Click on Add button, enter display name and email address.
  3. In the Purpose field:
    • If the from address in the email triggered should have "no.reply@salesforce.com via <email address added in point 2>", then choose the option Default No-Reply Address. Upon choosing this option, this will be the default address for all profiles.
    • If the from address should be just the email address added the point 2, then choose the option User Selection. This option gives the flexibility of adding different from address for different profiles.
  4. After choosing the Purpose and profiles, click on Save. An email would have triggered to the mentioned email address for verification.

Please note that, any number of email addresses can be added.

STEP 2: 

  1. In email action of IP or OS, in the field Org Wide Email Address, add any email that has been added as part of Step 1.
Vidensartikelnummer

000394398

 
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Salesforce Help | Article