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Salesforce API Unable to Delete ServicePresenceStatus Records

Publish Date: Feb 18, 2025
Description

When attempting to delete ServicePresenceStatus records through the Salesforce API, including tools such as Workbench, you may find that errors occur when attempting to delete the records. 

Error messages may include insufficient access exceptions or deployment exceptions like example below:

"Unable to Complete the Requested Change
Your changes could not be completed for the following reasons: 

This service presence status is referenced elsewhere in salesforce.com. Remove the usage and try again."

Resolution
ServicePresenceStatus records cannot be deleted due to the integration with Omni-Channel services. You can effectively remove these statuses from use by removing them from all profiles and permission sets that assign them to users. 
Additional Resources

Salesforce Field Reference Guide - ServicePresenceStatus

Knowledge Article Number

000394423

 
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