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Salesforce API Unable to Delete ServicePresenceStatus Records

Publiseringsdato: Feb 18, 2025
Beskrivelse

When attempting to delete ServicePresenceStatus records through the Salesforce API, including tools such as Workbench, you may find that errors occur when attempting to delete the records. 

Error messages may include insufficient access exceptions or deployment exceptions like example below:

"Unable to Complete the Requested Change
Your changes could not be completed for the following reasons: 

This service presence status is referenced elsewhere in salesforce.com. Remove the usage and try again."

Løsning
ServicePresenceStatus records cannot be deleted due to the integration with Omni-Channel services. You can effectively remove these statuses from use by removing them from all profiles and permission sets that assign them to users. 
Flere ressurser

Salesforce Field Reference Guide - ServicePresenceStatus

Knowledge-artikkelnummer

000394423

 
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Salesforce Help | Article