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Edit/Deactivate Options Unavailable for Standard OmniStudio Components (FlexCards, OmniScripts, etc.)

Julkaisupäivä: Mar 23, 2023
Kuvaus

For standard, file-based OmniStudio components (e.g., OOTB FlexCards), the Edit and Deactivate buttons appear greyed out. This is expected behavior for components authored by Salesforce. These components are managed and cannot be modified directly. As a result, users are unable to create new versions or deactivate the existing component.

To determine if a component is file-based (i.e., managed by Salesforce), check the Author field. If it lists Salesforce, the component is considered file-based.

 

 

 

 

Ratkaisu

To customize or modify the functionality of a standard component:

  • Clone the existing FlexCard (or other component).

  • Make changes to the cloned version as needed.

  • Deploy and use the cloned component in place of the original.

Knowledge-artikkelin numero

000394436

 
Ladataan
Salesforce Help | Article