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Chat Transfer: During chat transfer agents can see other agents even if the Sharing Model is Private

Udgivelsesdato: Sep 11, 2023
Beskrivelse
When the option 'Chat Transfer To Agents' is enabled in the Chat Agent Configuration and sharing settings on the User object are set to private based on User's Role, then Agents with other roles are still displayed in Omni suggestions as available to transfer the chat to. 
Løsning
This is the expected functionality.
Vidensartikelnummer

000394451

 
Indlæser
Salesforce Help | Article