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Chat Transfer: During chat transfer agents can see other agents even if the Sharing Model is Private

Publiceringsdatum: Sep 11, 2023
Beskrivning
When the option 'Chat Transfer To Agents' is enabled in the Chat Agent Configuration and sharing settings on the User object are set to private based on User's Role, then Agents with other roles are still displayed in Omni suggestions as available to transfer the chat to. 
Lösning
This is the expected functionality.
Knowledge-artikelnummer

000394451

 
Laddar
Salesforce Help | Article