MuleSoft Developer Support Request Topics

Topic

Developer Support Details

Included

Post-Incident

(Severity 1)  Reviews

• If requested, Provide a general analysis of application outage events as part of case closure response.
• (Signature Only) Post-Critical Incident Meetings. Following critical incidents, upon customer request, Dev Support will meet and debrief regarding incident response. Parties will collaborate to perform root cause analyses and evaluate strategies designed to prevent recurrences of critical incidents to the extent possible. 

✅*

Performance

• Assistance to investigate and identify performance bottlenecks reported at a flow level
• (Signature Only) Investigate and identify performance bottlenecks reported at a flow level and offer high-level performance improvement suggestions.

✅*

Application Deployments

• Assistance with errors encountered during the build process.
• (Signature Only) Assistance with errors encountered during the build process, including scenarios involving MuleSoft related CI/CD integration.

✅*

Application Error Review

• Review of application-level errors and general guidance on how to resolve them. 

✅

CloudHub Connectivity

• Help troubleshoot CloudHub network connectivity issues
• (Signature Only) Provide guidance and assistance on configuring CloudHub network connectivity..

✅*

Data Transformation

• Help troubleshoot custom Dataweave issues

✅