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MuleSoft Developer Support: Included and Excluded Topics by Support Tier

Publiceringsdatum: Jun 11, 2026
Beskrivning

 This article describes the topics covered and excluded by MuleSoft Developer Support. The table below lists supported topics, with notes on whether a topic is included for all Developer Support customers or only for Signature-tier customers (indicated as "Yes (Signature Only)").

Lösning

Included Topics

TopicDeveloper Support DetailsIncluded in Developer Support
Post-Incident (Severity 1) ReviewsIf requested, provide a general analysis of application outage events as part of case closure response. Signature Only: Following critical incidents, upon customer request, Developer Support will meet and debrief regarding incident response, perform root cause analyses, and evaluate strategies to prevent recurrences.Yes (Signature Only)
PerformanceAssistance to investigate and identify performance bottlenecks reported at a flow level. Signature Only: Investigate and identify performance bottlenecks at a flow level and offer high-level performance improvement suggestions.Yes (Signature Only)
Application DeploymentsAssistance with errors encountered during the build process. Signature Only: Assistance with errors during the build process, including scenarios involving MuleSoft-related CI/CD integration.Yes (Signature Only)
Application Error ReviewReview of application-level errors and general guidance on how to resolve them.Yes
CloudHub ConnectivityHelp troubleshoot CloudHub network connectivity issues. Signature Only: Provide guidance and assistance on configuring CloudHub network connectivity.Yes (Signature Only)
Data TransformationHelp troubleshoot custom Dataweave issues.Yes

Excluded Topics

MuleSoft Developer Support does not include the following topics. Customers requiring assistance in these areas should consult MuleSoft documentation or professional services:

  • Debugging front-end code (for example, JavaScript, CSS, images, video).
  • Reviewing Java, Bash, or Python code.
  • Performance tuning to achieve a desired result.
  • Capacity planning.
  • Creating or modifying code or configuration files, including SQL queries, or pre-release regression or performance testing.
  • Configuring, troubleshooting, or debugging third-party applications.
  • Providing ad-hoc reports, including requests for license utilization.
  • Third-party and customer-written libraries.
  • Modifying application configuration, deployment, or scaling settings.
  • Configuring or modifying the customer's application and deployment environments.
Knowledge-artikelnummer

000394496

 
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Salesforce Help | Article