Remove the "Create Service Report" from Salesforce Field Service Lightning Mobile App

To remove the "Create Service Report" card from the Field Service Mobile App, follow the instructions below. Changes are made in Salesforce Setup on desktop and then reflected in the mobile app after clearing cached metadata.

Desktop Steps (Salesforce Setup)

1. Log in to the Salesforce org as a System Administrator.
2. Go to Setup.
3. Go to Object Manager.
4. Search for and select Work Order.
5. Click Page Layouts.
6. Access the page layout assigned to the service resource or technician user profile.
7. Locate the Service Report related list in the page layout editor.
8. Remove the Service Report related list from the page layout.
9. Click Save.

Mobile Steps (Field Service Mobile App)

After saving the page layout changes in Setup, the mobile app must refresh its cached metadata to reflect the update. On the Field Service Mobile App:

• Navigate to Profile > Settings > Advanced Settings > Clear Cached Metadata and tap Clear Cached Metadata.
• Alternatively, log out of the Field Service Mobile App and log back in to reload the latest metadata.

Once the metadata is refreshed, the Create Service Report card will no longer appear on the Work Order record in the Field Service Mobile App for users assigned to the updated page layout.