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Unable to Generate Service Report in Salesforce Field Service Mobile App
Publish Date: Feb 20, 2026
Description
In the Salesforce Field Service mobile app, when the user tries to generate a service report by clicking "Create Service Report" on a record. It throws an error, "unable to parse data for /services/data/v56.0/support/fieldservice/ServiceReportTemplate?showDefault=true" making it impossible to generate a service report.
Resolution
The root cause for the error "unable to parse data"on the Field Service mobile app during the Service report generation was the standard out-of-the-box default template (Standard Template) is "inactive" in the org.
It is recommended to keep the standard out-of-the-box default template (Standard Template) "active" in the org. Following the below steps to make the standard template active:
Desktop:
- Login to the org as a System Admin
- Go to Setup
- Search for "Service Report Templates"
- Look for "Standard Template" and click the "Activate" button
- Go to Setup
- Search for "Service Report Templates"
- Look for "Standard Template" and click the "Activate" button
Mobile:
- From the field service mobile app,
Clear Cached Metadata (Profile > Settings > Advanced Settings > Clear Cached Metadata)
(OR)
Log out and Log in to reflect the metadata changes in the field service mobile app
Please find the Salesforce Help to Create Service Report Templates, where it highlights that - "To avoid errors when service reports are generated, don't deactivate the default service report template".
Knowledge Article Number
000394670
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