Partner Program FAQ: Policies & Requirements (Consulting)

Frequently Asked Questions

Q: What happens if I don't accept the Salesforce Partner Program Agreement (SPPA)?
A: No one from your company will be able to log into the Partner Community until the SPPA is accepted by an authorized agent of your company. Review the SPPA help article for more information about the Salesforce Partner Program Agreement.

Q: How long do I keep my tier?
A: If you are promoted to a higher tier during the Salesforce Fiscal Year (SFDC FY), you will maintain the highest tier you achieve for the rest of that SFDC FY and the entire next SFDC FY, after which you will be re-evaluated. Partners must maintain all program requirements listed in the Program Policies (SPPP) at all times to remain active in the partner program. Visit this site for more information.

Q: I am an existing ISV Partner trying to sign up for the Consulting Partner Program, but I am unable to submit my application. What should I do?
A: Please log a case via Salesforce Help requesting to become a Consulting Partner, and our support agents can assist you.

Q: What's the sign-up timeline?
A: We have rolling admission into the Consulting Partner Program and allow partners to sign up throughout the year. The application process, from sign-up to acceptance, can take up to 12 weeks.

Q: How do I check my application progress?
A: You can check the progress of your application in the Partner Community. Currently, the information displayed will be limited to a general status of "Pending Approval" until a decision is reached. It does not provide specific details about the current stage of your application.

Q: I've met the minimum requirements; why haven't I been advanced to the Select tier?
A: Once you have met the program requirements, you will be advanced to the Select tier. The advancement from a Provisional to a Select tier partner can take up to a week to process.  For questions regarding the minimum requirements, visit this FY27 Consulting Program Minimum Requirements FAQ. If you still haven't advanced after 7 days from meeting requirements, please open a case in the Partner Community.

Q: As a Consulting Partner, can I share my Partner Program tier with my customers?
A: Yes, as a Consulting Partner, you can share your Partner Program tier with your customers. Please see the Tiering & Competencies Learn and the Branding Guidelines for Salesforce Partners pages for more details.