Partner Program FAQ: AgentExchange ISV

Frequently Asked Questions

Q: Where can I find guidance on starting as an AgentExchange ISV partner?
A: The first step to becoming an AgentExchange ISV partner is joining the Salesforce Partner Community, which serves as the central hub for all Salesforce partners. This platform also grants access to your Partner Program benefits.

• To get started, review the ISV Onboarding guide for a step-by-step walkthrough of the onboarding process.
  
  

Q: What do I do if I'm locked out of my Partner Community account?
A: If you are unable to access your Partner Community account:

• Refer to the Partner Community Registration Guide for solutions to login issues.

• Follow the outlined steps to recover or reset your account.
  
  

Q: What is the cost of joining the ISV AgentExchange Program? What is the price of an AgentExchange app to the Partner? / What is the price of an ISVforce app?

A: The price will depend on what program you're joining. For more information about the programs, please visit the AgentExchange ISV Partner Products page.

1. ISVforce Program:

Q: How do I get my app listed on the AgentExchange?
A: To list your app on the AgentExchange, your application must pass a Security Review and Assessment as part of the requirements under the AgentExchange ISV Program Track.

• Details about this process can be found in the ISV Onboarding guide.

Example: If your app is ready for distribution, submit it for Security Review to ensure compliance with Salesforce's safety standards.

Q: How do I find out which benefits I am eligible for under the AgentExchange ISV Program?
A: You can view and access eligible benefits by visiting the AgentExchange ISV Benefits Page on the Partner Community.

• This page provides information about your benefits and guidance on how to leverage them.

Q: How do I contact a Partner Account Manager (PAM) Team if I am eligible?
A: Upon joining the Salesforce Partner Community, the Salesforce Business Development team will contact you to discuss your commercial app idea. If you are assigned a Partner Account Manager (PAM):

• The PAM will contact you directly via email to provide personalized support.

If you are not assigned a PAM, several other resources are available on the Partner Community platform:

• Visit the AgentExchange ISV Benefits Page for additional tools and guidance.

Q: How do I publish a Clean Room package to AppExchange?

A: After creating a clean room package in Data Cloud Setup: 
1. Create and publish a data kit
2. Select the provider name under Clean Room Providers
3. Add the data kit to Package Manager
4. Ensure the 'Managed' checkbox is checked when creating the package. Only managed packages can be published to AppExchange, and only AppExchange partners can publish.

Q: Can customers request a private offer directly from an AgentExchange listing?

A: Yes. Partners enrolled in the AgentExchange Partner Program can enable a "Request Private Offer" button on their listing. Customers can initiate a private offer conversation without leaving the marketplace, helping shorten the sales cycle.

Additional Notes

• Ensure you complete the Security Review and maintain compliance with program requirements to retain access to AgentExchange ISV benefits.

• Regularly visit the Partner Community to stay updated on resources and support options.